CarePulse Automation — Terms & Conditions
Last Updated: January 26, 2026
These Terms & Conditions (“Terms”) govern your purchase and use of services and digital products offered by CarePulse Automation (“Company,” “we,” “us,” “our”). By purchasing, accessing, or using any Company product or service, you (“Client,” “you,” “your”) agree to these Terms.
1) Offerings Covered
These Terms apply to the following offerings (collectively, “Offerings”):
CarePulse Automation Operator Sprint (30 Days) (“Operator Sprint”) — done-with-you implementation services, templates, workflows, training, and support.
DIY Template Vault (“DIY Vault”) — digital templates, frameworks, and recordings.
Done-For-You Implementation (“DFY Implementation”) — implementation services where we build and launch components on your behalf.
The exact deliverables included in your purchase are defined by the sales page and/or checkout description at the time of purchase.
2) Eligibility & Intended Use
Our Offerings are intended for business customers. You represent you have authority to purchase on behalf of your business and that you will use the Offerings for lawful business purposes.
3) No Medical, Legal, or Compliance Advice / Results Disclaimer
We do not provide medical, legal, accounting, or compliance advice. We provide marketing/operations automation services, templates, and implementation support. Results vary based on your business, market, staff execution, configuration, compliance, and other factors. We do not guarantee specific revenue, patient volume, bookings, or ROI.
4) Payment Terms
Unless otherwise stated at checkout:
Operator Sprint: $5,000 USD (one-time)
DIY Vault: $2,500 USD (one-time)
DFY Implementation: $12,000 USD (one-time)
You authorize us (and our payment processors) to charge your payment method for the full amount. If payment fails, access and delivery may be paused until payment is resolved.
5) Refund Policy (Important)
Because delivery may begin immediately (access, templates, scheduling, implementation time), refunds are limited.
5.1 DIY Vault (Digital Product)
All sales are final. No refunds once access is provided.
5.2 Operator Sprint
Refunds are not provided once onboarding has begun, except as described under the Build-to-Live Guarantee in Section 6.
5.3 DFY Implementation
Refunds are not provided once implementation work begins.
6) Build-to-Live Guarantee (Operator Sprint)
We offer a Build-to-Live Guarantee for the Operator Sprint.
Definition of “Live”: the system can:
capture a lead via form and/or booking,
send confirmations/reminders via your configured channels (e.g., SMS/email),
update your pipeline/opportunity stage correctly for that workflow.
Guarantee: If your Operator Sprint system is not “Live” after the sprint timeline, we will continue working with you until it is Live provided that you:
Attend or reschedule required calls within a reasonable timeframe,
Provide timely access, assets, and approvals needed to implement,
Complete required setup steps we provide (including basic configurations),
Do not materially expand scope beyond the agreed deliverables.
Exclusions: The guarantee does not apply if delays or failures are caused by:
Missing access/permissions, late approvals, or lack of responsiveness,
Third-party outages, restrictions, policy enforcement, or account limitations (e.g., carrier filtering, email deliverability issues, ad disapprovals),
Material changes to your scope, offers, branding, infrastructure, or tools that alter implementation requirements,
Payment disputes or chargebacks.
Remedy: If you meet the requirements above and the system still cannot be made Live, your sole remedy is continued work until Live. If, after reasonable continued work, Live is still not achievable due to factors within our control, we may issue a refund at our discretion.
7) Client Responsibilities
You agree to:
Provide accurate information and maintain required access to accounts/tools,
Ensure your staff follows recommended processes and SOPs,
Review and approve messaging where required,
Maintain compliance with applicable healthcare, advertising, and communications regulations.
8) HIPAA / Healthcare Compliance Disclaimer
We can build HIPAA-aware workflows and recommend settings, but we are not your compliance officer or attorney. Final compliance depends on your vendors, configuration, internal policies, and whether you maintain appropriate agreements (including BAAs where required). You are responsible for compliance and for determining what data is collected, stored, and transmitted.
9) Communications Consent (SMS/Email/Voice)
By opting in, submitting contact information, scheduling, or purchasing, you consent to receive communications related to onboarding, delivery, support, and transactional updates via email, SMS, or phone. Message frequency varies. Carrier rates may apply. You may opt out of non-essential SMS by replying STOP (transactional messages related to an active purchase may still be sent where permitted by law).
10) AI Receptionist / Voice Agent Terms
If an AI receptionist/voice agent is used:
The AI may answer questions, qualify, schedule, and send secure checkout links.
The AI will not collect payment card details verbally; payments are completed only through secure checkout links.
Calls may be recorded and/or transcribed for quality and support purposes where legally permitted. You are responsible for complying with call recording/consent requirements in your jurisdiction.
You are responsible for ensuring proper opt-in and compliance for outbound calls and messaging where applicable.
11) Scheduling & Delivery Timelines
Delivery timelines depend on your responsiveness and required access/assets. If you miss scheduled calls repeatedly or delay required inputs, delivery timelines may extend.
12) Scope & Change Requests
Your purchase covers only the deliverables described at checkout/sales page. Additional work outside scope may require a separate agreement or additional fees.
13) Intellectual Property & License
All templates, workflows, recordings, documents, and training materials provided by the Company are Company intellectual property. You receive a non-transferable, non-sublicensable license to use materials internally for your business. You may not resell, redistribute, publish, or share our materials without written permission.
14) Confidentiality
Both parties agree to keep the other’s confidential business information private, except as required to deliver services or as required by law.
15) Third-Party Tools
We may integrate or configure third-party tools (e.g., phone, email, payments, ad platforms). We are not responsible for third-party outages, policy enforcement, deliverability filtering, account restrictions, or changes in features/pricing.
16) Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim is limited to the amount you paid for the specific Offering giving rise to the claim.
17) Chargebacks & Payment Disputes
You agree to contact us to resolve billing issues before initiating a chargeback. Unwarranted chargebacks may result in access termination and collection efforts. We may submit documentation of delivery (access logs, timestamps, implementation notes, call attendance, and message records) to payment processors.
18) Termination
We may suspend or terminate access for violation of these Terms, misuse of materials, abusive conduct, non-payment, or fraud. Sections intended to survive termination (including IP, liability limits, and dispute terms) will survive.
19) Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict of laws rules.
20) Contact
CarePulse Automation
470 Dacula Rd. Suite 1874
Dacula, GA 30019
Email: [email protected]